Returns and Exchanges
Returns and Exchanges
Custom-made blinds and shades enhance the look of your home or Office. Our window coverings are tailored to fit your windows, your style, and your lifestyle perfectly.
We 100% guarantee our products if two situations are met:
- We must provide you with a quality product that's made correctly and that fits your window the way you envisioned.
- You must provide accurate information and measurements when you place your order. The best way to do this is by following our instructions for each product you order and by viewing our deduction chart for inside measurements under the "measure & install" tab for each product.
When we both do our parts, we guarantee your 100% satisfaction. However, in the unlikely event that there's a problem, we offer several solutions.
If there is a defect in material or workmanship or we made the wrong size, we will exchange or repair your window coverings at no cost to you for up to 90 days. We will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement or repaired products back to you. To be eligible for this option, you must be exchanging or repairing the same product in the same size that you're returning. There is no limit on the number of products eligible for this option.
If you want to return your custom order because you submitted incorrect measurements or for any other reason, you have a couple of options. Please remember that because they are custom-made products, we cannot offer a refund unless the product is defective. .
We Provide Free Samples
One way to avoid returning your product is to order free samples. Sometimes colors don't translate perfectly on your computer screen, so free samples are one great way to check the color before you make your final purchase. And because they're free, what do you have to lose? Get your order right the first time with free samples.
How to Avoid Measuring Mistakes
Many returns are a result of common measuring mistakes. But all that can be easily avoided, so you can have the perfect product for your space the first time around. For measuring tips and instructions, please view our measuring blinds page.